Support

We answer within one working day.

Write to us: support@poltergate.com — tell us the dongle's 6-character ID (on its sticker and in the dashboard) and what you see.

Getting started

  1. Create an account at app.poltergate.com/signup and open the link we email you.
  2. Add the dongle: press Add dongle in the dashboard and type the code from its sticker, or scan the sticker's QR code with the iPhone camera.
  3. Plug it in: the dongle goes into the iPhone (Lightning or USB-C adapter); keep a charger in the adapter for all-day use.
  4. Wi-Fi: in the Poltergate app open Dongle Wi-Fi and pick your network, or join the dongle's own Poltergate-XXXX network and choose yours on the page that opens.
  5. Screen: install the Poltergate app, open the phone in the dashboard and press Connect iPhone. Point the iPhone camera at the QR code (or type the code in the app), tap Connect, then Start Broadcast.

Common questions

The phone shows "Screen Broadcasting has stopped"

iOS shows this after an app update or a restart. Press OK on the phone once; Poltergate starts the broadcast again by itself. The dongle cannot press this particular iOS window for you.

The dongle shows "offline"

Check that it is plugged in and powered, and that its Wi-Fi network is 2.4 GHz and in range. After 10 minutes without a network the dongle opens its own Poltergate-XXXX network so you can pick a new one (plug it into a wall charger for that: the iPhone cannot power the hotspot). The network name and password are under Connect iPhone on the phone's page.

Taps land a little off

Open the phone in the dashboard → Device → Calibrate cursor with the Poltergate app open.

Someone else needs to see a phone

Use Share on the phone's page: a link for a set number of hours, with or without control. You can revoke it any time.

Delete my account

Write to us from the address on the account; we delete it with everything linked to it within 30 days. See the Privacy Policy.